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Opengear Foundation Support 1 license(s) 3 year(s)
In Stock
9999 available
- 3-Year Foundation Support for CM8100 - 8x5 Regional Support with Advanced Replacement
| SKU | OG-FNTS-CM8100-3YR |
|---|---|
| Manufacturer | OPENGEAR |
| Availability | In Stock |
| Features | |
|---|---|
| Number of years | 3 year(s) |
| Service time (hours x days) | 8x5 |
| License quantity | 1 license(s) |
| Compatibility | CM8100 |
| Packaging data | |
|---|---|
| Quantity per pack | 1 pc(s) |
| Technical details | |
| Number of years | 3 year(s) |
| Service time (hours x days) | 8x5 |
| License quantity | 1 license(s) |
| Compatibility | CM8100 |
| Quantity per pack | 1 pc(s) |
Foundation Technical Support
Support Components:
- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.
Priority Levels:
- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.
SLA and Response Times:
- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.
Support Components:
- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.
Priority Levels:
- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.
SLA and Response Times:
- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.
| Features | |
|---|---|
| Number of years | 3 year(s) |
| Service time (hours x days) | 8x5 |
| License quantity | 1 license(s) |
| Compatibility | CM8100 |
| Packaging data | |
|---|---|
| Quantity per pack | 1 pc(s) |
| Technical details | |
| Number of years | 3 year(s) |
| Service time (hours x days) | 8x5 |
| License quantity | 1 license(s) |
| Compatibility | CM8100 |
| Quantity per pack | 1 pc(s) |